Privacy Policy

Effective date: April 2026
Last updated: April 2026

ROCK Family Chiropractic ("we", "us", "our") is committed to protecting the privacy of our patients and website visitors. This policy explains how we collect, use, disclose, and safeguard your personal information and personal health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).

1. Information We Collect

Through Our Website

Name, email address, phone number, and message content when you submit our contact form
Information you provide when completing new patient forms online
Technical data such as browser type, device information, and pages visited (collected automatically through cookies or similar technologies)

In Our Clinic

Personal details: name, date of birth, address, phone number, email
Health information: medical history, health concerns, examination findings, diagnostic results, and treatment records
Insurance and billing information, where applicable

2. How We Use Your Information

We use your information to:

Provide chiropractic care and manage your treatment
Respond to enquiries submitted through our contact form
Schedule and confirm appointments
Process billing and insurance claims
Communicate with other healthcare providers involved in your care (with your consent)
Meet our legal and regulatory obligations
Improve our website and services

3. Consent

We collect, use, and disclose your personal information and personal health information only with your knowledge and consent, except where permitted or required by law. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide you with care.

When you submit a form on our website or provide information in our clinic, you are consenting to the collection and use of that information as described in this policy.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

Other healthcare providers involved in your care (with your consent)
Third party service providers who help us operate our website or clinic (e.g. appointment booking platforms, email providers), who are bound by confidentiality obligations
Regulatory bodies, as required by law (e.g. the College of Chiropractors of Ontario)
As otherwise required or permitted by law

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We take reasonable steps to protect your personal information and health records from unauthorised access, disclosure, or misuse. This includes physical, technical, and administrative safeguards appropriate to the sensitivity of the information.

7. Retention

We retain personal health information in accordance with the requirements of the College of Chiropractors of Ontario and applicable legislation. Patient records are kept for a minimum of 10 years from the date of the last entry (or until the patient reaches the age of 28, whichever is later, in the case of minors). Other personal information is retained only as long as necessary to fulfil the purposes for which it was collected.

8. Your Rights

You have the right to:

Access the personal information and health records we hold about you
Request correction of inaccurate information
Withdraw consent for the collection, use, or disclosure of your information (subject to legal exceptions)
Make a complaint about our privacy practices

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

We provide care to patients of all ages, including children. For patients under the age of 16, we obtain consent from a parent or legal guardian before collecting personal health information.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this policy or wish to make a request regarding your personal information, please contact us:

ROCK Family Chiropractic
895 Purdy's Mill Road
Kingston, Ontario
rockfamilychiro@gmail.com

You may also contact the Office of the Information and Privacy Commissioner of Ontario if you have concerns about how your health information is handled, or the Office of the Privacy Commissioner of Canada for concerns related to your personal information under PIPEDA.